EXPERIENCED CUSTOMER SERVICE

Our agents have handled thousands of stores.

Let us put your mind at ease.

No more time spent answering emails or checking comments.

Imagine all the things you can accomplish with the all the free time! 

 

                                           

 

Our agents are experts in the use of the following software or platforms: 

Shopify                             Loox                             CJ Shipping

Oberlo                              AliExpress                   Slack

Dropified                          PayPal                          Trello

DSers                               Stripe                             Zendesk

Wordpress                     Clickfunnels                Freshdesk

 

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CUSTOMER SERVICE FAQ

Q: What languages do you offer?

A: We can provide customer service in the following languages:

English (UK)

English (USA)

French

Spanish

German

Dutch

Italian

Polish

 Danish

 Portuguese (Portugal)

Portuguese (Brazilian) (limited availability)

 Arabic (limited availability)

Q: Are your agents native?

A: Yes, all of our agents are 100% native, as well as being perfectly bilingual in English.

Q: How long will it take to manage your shop?

A: It ultimately depends on the volume, the type of requests and the specific circumstances or issues of each shop.

Q: How do Flyxie Consulting agents manage shops?

A: We manage the emails and the Facebook page. We can communicate with the agent or make AliExpress disputes when needed.

Q: Can you handle our disputes?

A: Yes - we have dispute specialists standing by.

Q: Will I be kept informed?

A: Yes - we will set up a Messenger group with the agent, the manager and yourself. You will also have access to a spreadsheet where everything is organized.

Q: When is payment due?

A: Payment is due every Thursday. We will provide you with an invoice every week. 

Q: What payment methods do you accept?

A: We prefer Bank Transfer but we can accept PayPal if needed.

Q: How to get started?

 

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