Handle your Returns like a Pro.
Returns are checked, stored and dispatched to new clients.
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Return Service Pricing
Fees and costs :
- Registration fee: 10 EUR one time fee
- Reception fee: FREE
- Monthly Storage fee: 20 EUR
- Removal/Re-homing fee: 10 EUR per shipment
- Large/Heavy Item fee: 5 EUR per package
- Shipping Fees - 2.50 EUR flat fee per shipment
Total cost per shipment :
United States Postal Service Standard Shipping Rates + 2.50 EUR
United States Postal Service Express Shipping Rates + 2.50 EUR
*Service is billed separately and is NOT included in existing Flyxie Customer Service Packs
Q: Where are you based?
A: Colorado, USA.
Q: Where are the products stored?
A: In our temperature controlled warehouse, dry and secure.
Q: What happens when a package is received?
A: If one of your customers returns a product to our address, the product will be checked and logged in inventory. If in good condition and able to be sent back out, the product will be stored until the time that you designate an address for new shipment.
Q: Will I be kept informed?
A: Yes - we will set up a spreadsheet with all the details of received products, their condition, the order number, etc.
We will not proceed to refund ourselves - you are responsible for consulting the spreadsheet and validating refund.
Q: Will I be charged fees?
A: Yes, there are fees associated with both storage and re-shipment of boxes. The prices are kept as low as possible.
You will also be responsible for reimbursing any shipping fees paid by Flyxie Consulting Services while sending your product out.
Q: When is payment due?
A: Fees and shipping refunds will be provided to you every Thursday to review. We ask that payment be sent within 24-48 working hours.
Q: What payment methods do you accept?
A: We prefer Bank Transfer but we can accept PayPal if needed.
Q: How to get started?
A: Reach out to us using our Contact Form. Please fill out this form with all the required details.
Our agents are based all over the world and have a wide variety of skills and specializations.
With thousands of shops managed, and even more than that translated, there's no situation we haven't seen before, no problem we haven't already solved in the past.
If you have any question about our services, please see our Services page.
If you have other queries or concerns, please reach out to us via our Contact Page.